FAQ

The practical details, without the fine-print fog

Helpful answers about stays, direct pricing, membership, payments, and resort policies.

Can I book without creating an account?+

Yes. You can review live availability and pricing without an account. Registered members can also receive tier benefits and reward points on eligible stays.

Are the displayed rates final?+

Rates are controlled by the resort team and may vary by villa and stay date. The final amount, including configured taxes, is shown before you contact the team to confirm your stay.

How will payment work?+

Online payment is not active yet. Please contact the Vihara Homes team to confirm the reservation and available payment method. Vihara Homes does not store card, CVV, or UPI credentials.

What are the standard check-in and check-out times?+

Check-in and check-out times are set for each resort and displayed on the relevant resort page. The team will confirm the applicable times with your reservation.

Can families and children stay?+

Yes. The resort concept includes family-friendly villas, activities, and larger accommodation options. Exact occupancy and child policies will be set per room category.

What happens if I need to cancel?+

Cancellation and refund conditions can vary by rate and stay date. Review the applicable terms with the team before confirming your reservation.

How does Vihara membership work?+

Registered guests begin at Silver. Higher tiers can unlock configurable discounts and benefits based on points or other business rules. Every points change is designed to be recorded in a transaction ledger.

Can I request a celebration or special setup?+

Yes. Birthdays, anniversaries, private dining, group stays, and other special requests can be coordinated with the resort team, subject to availability and final pricing.

Are pets allowed?+

Pet rules are set for each resort. Check the selected resort page or contact the team before booking.

Still need help?

The reservations team can help with stay planning, group questions, and special requests.

Contact Vihara Homes →