Booking policy

Cancellation & Refunds

Cancellation conditions are tied to the selected stay dates and rate, so guests can review them before confirming a booking.

The exact cancellation deadline, refundable amount, and any rate-specific restrictions will be shown before payment and on the booking confirmation. Until direct online booking is enabled, please confirm cancellation terms with Vihara Homes when reserving.

Clear deadline

The applicable cancellation deadline is tied to the selected rate and stay dates.

Refund updates

Eligible refunds are tracked from request through processing so the guest can be kept informed.

Rate-specific terms

Flexible, promotional, event, and non-refundable rates can carry different conditions.

Before confirmation

Review the cancellation conditions shown with the selected rate before completing a reservation. Those conditions become part of the confirmed booking.

After cancellation

When a confirmed booking qualifies for a refund, Vihara Homes will process the eligible amount using the applicable payment method and keep the booking status updated.

Processing time

Bank and payment-provider processing times can vary. The applicable refund status and expected timing will be communicated when a refund is initiated.